Frequently Asked Questions

No. You can check out as a guest. Creating an account is optional, but it lets you see your order history and track orders in one place under My account.

We accept credit and debit cards, processed securely by Stripe. Your card details go straight to Stripe and are never stored on our website. Payment is taken when you place the order, and we start preparing it once payment is confirmed.

Not at the moment. All orders are paid online by card at checkout.

Yes. All prices are shown in AED, and the total you see at checkout, including any delivery fee, is the amount you pay.

Yes, as long as it has not been shipped. Contact us on WhatsApp or by email as soon as possible with your order number. Once an order has left us, it cannot be changed, but it can be returned if it meets our return conditions.

All orders ship from within the UAE, so there are no customs charges or international waiting times.

Free on orders of AED 79 or more. Orders under AED 79 have a flat AED 15 delivery fee.

Usually 1 to 2 working days to Dubai, and 1 to 3 working days to the other emirates. Full details are on our Shipping & Delivery Policy.

Yes. We email you a tracking number as soon as your order is handed to the courier.

Unopened, unused products in their original packaging can be returned within 7 days of delivery. Opened or used skincare cannot be returned, for hygiene reasons.

Contact us within 12 hours of delivery with your order number and photos or a video. Once we have checked it, we will send a replacement or refund you in full.

7 to 10 working days after approval, back to your original payment method. Your bank may take a few extra days to show it.

No. Everything we sell is a cosmetic skincare product. Our products are not meant to diagnose or treat any skin condition. For persistent acne, sudden changes in your skin or anything that worries you, please see a dermatologist or doctor.

No. We are a skincare retailer, and we would rather say that plainly. What we can do is explain every product clearly, list the full ingredients on each product page and give you honest advice about what our range can and cannot do.

If your main concern is dark spots, uneven tone or marks left after breakouts, start with the Dark Spot Correcting Serum, made with niacinamide and alpha arbutin. If your skin looks dull and dehydrated, the Vitamin C Serum is the better first choice. You can compare both on our face serums page.

Yes, with any new product. Apply a small amount behind your ear or on your inner arm once a day for a few days. If you notice redness, itching or stinging, do not use it on your face.

It depends on the product and your skin. A hydrating mask can make skin feel softer the same day. Products for dark spots and uneven tone need consistent daily use, and most people need at least 8 weeks to judge them fairly. Daily sunscreen makes a big difference to how well dark marks fade.

Please check with your doctor first, and take the product page with you so they can see the full ingredient list.

Your account is protected by your password, and payments are handled by Stripe, so we never see or store your full card number. Please use a strong password and do not share it. You can read more in our Privacy Policy.

Yes, on the product page of anything you have bought. We publish honest reviews, good and bad. We only remove reviews that are abusive, misleading or not about the product.