Return & Refund
Something not right with your order? Here’s what you can return, the time limits, and how refunds work.
Changed your mind?
You can return or exchange a product within 7 days of delivery if it’s unused, sealed and in its original packaging. Keep your order number as proof of purchase. For change-of-mind returns, the cost of sending the item back is yours.
We can’t accept:
- opened or used products
- items bought on sale or with a discount
- gift cards, free gifts and promotional items
Skincare goes on your face, so once a product is opened we can’t check it or sell it again. This protects every customer after you. Not sure something suits your skin? Ask us before you order.
Damaged, leaking or wrong item?
Tell us within 12 hours of delivery and send your order number with clear photos or a short video. We’ll send a free replacement or a full refund, whichever you prefer, and cover all shipping costs.
How refunds work
- We receive and check the item.
- We email you to confirm the refund is approved.
- The money goes back to your original payment method within 7–10 working days. Your bank may take a few extra days to show it.
Cancelling an order
You can cancel any time before your order ships. Once it’s on the way, it can’t be cancelled, but you can still return it under the rules above.
How to start a return
Message us with your order number, the reason for the return and any photos. We’ll reply with the next steps and the return address. Please wait for our reply before sending anything back, so your parcel doesn’t get lost.