(FAQs)

Find answers to the most common questions about orders, delivery, returns, and skincare products.
If you still need help, contact us anytime.

Orders & Payments

Do I need an account to place an order?

No, you can checkout as a guest. Creating an account helps you track orders faster.

What payment methods do you accept?

We accept secure payments via:

Credit/Debit Cards
Stripe
PayPal

All payments must be completed before processing your order.

Can I cancel or change my order?

Yes, but only if the order has not been shipped.

Contact us immediately after placing your order
Once shipped, changes or cancellations are not possible

H2: Shipping & Delivery (UAE)

H3: Where do you ship from?

All orders are shipped from the United Arab Emirates (UAE).

How long does delivery take?

Delivery typically takes:

1–3 working days within UAE

Delays may occur due to courier or external factors.

Will I receive tracking details?

Yes. Once your order is shipped, you will receive a tracking number via email.

Which courier do you use?

We use reliable delivery partners within the UAE to ensure fast and secure shipping.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery if:

Product is unused and unopened
Product is in original packaging

Opened or used skincare products cannot be returned for hygiene reasons.

What if I receive a damaged or wrong item?

If your order is damaged or incorrect:

Contact us within 12 hours of delivery
Provide photos or video proof

Once verified, we will offer a replacement or refund.

Skincare & Product Use

Are your products medical?

No. All products are cosmetic only and not medical treatments.

Are your products dermatologist recommended?

Some products may be reviewed by professionals for cosmetic use only.
They do not replace medical advice.

Should I do a patch test?

Yes. Always perform a patch test before using any skincare product.

Can results vary?

Yes. Results depend on:

Skin type
Skin condition
Usage consistency

Accounts & Reviews

Is my account information secure?

Yes. We use secure systems, but you are responsible for keeping your login details safe.

Can I leave a review?

Yes. Customers can leave reviews. We may remove content that is misleading, false, or inappropriate.

H2: Need Help?

If you didn’t find your answer, contact us:

📧 info@munabelleza.ae
🌐 https://munabelleza.ae