Frequently Asked Questions

No. You can check out as a guest. Creating an account is optional, but it lets you see your order history and track orders in one place under My account.

We accept credit and debit cards, Apple Pay and Google Pay, all processed securely by Stripe, and cash on delivery. Your card details go straight to Stripe and are never stored on our website. Online payments are taken when you place the order, and we start preparing it once payment is confirmed.

Yes. Choose cash on delivery at checkout and pay the courier when your order arrives. A fee of AED 20 is added to cash on delivery orders. Paying by card, Apple Pay or Google Pay has no extra fee.

Yes. All prices are shown in AED and include VAT, and the total you see at checkout is the amount you pay.

Yes, as long as it has not been shipped. Contact us on WhatsApp or by email as soon as possible with your order number. Once an order has left us, it cannot be changed, but it can be returned if it meets our return conditions.

All orders ship from within the UAE, so there are no customs charges or international waiting times.

Free on every order, anywhere in the UAE. There is no minimum order.

In Dubai, orders placed before 10:00 am usually arrive in 1 to 2 working days. The other emirates usually take 1 to 3 working days. Full details are on our Shipping & Delivery Policy.

Yes. We email you a tracking number as soon as your order is handed to the courier.

Unopened, unused products in their original packaging can be returned within 7 days of delivery. Opened or used skincare cannot be returned, for hygiene reasons.

Contact us within 12 hours of delivery with your order number and photos or a video. Once we have checked it, we will send a replacement or refund you in full.

7 to 10 working days after approval, back to your original payment method. Your bank may take a few extra days to show it.

Our products are made in South Korea for everyday use, and every product page lists the full ingredients and how to use it. Skin is personal, so do a quick patch test before your first use, and stop if stinging, redness or itching doesn’t settle. If you have a skin condition, check the ingredient list with your doctor first.

Yes. Our products are recommended by dermatologists. Every product page also lists the full ingredients, so you or your own dermatologist can check them, and our team is happy to help you choose on WhatsApp.

If your main concern is dark spots, uneven tone or marks left after breakouts, start with the Dark Spot Correcting Serum, made with niacinamide and arbutin. If your skin looks dull and dehydrated, the Vitamin C Serum is the better first choice. You can compare both on our face serums page.

Yes, it is a quick and smart first step with any new skincare. Apply a small amount behind your ear or on your inner arm for a day or two, then add the product to your routine.

A hydrating mask can leave skin feeling softer the same day. For dark spots and uneven tone, use the product every day and give it 4 to 8 weeks to show visible improvement. Daily sunscreen makes a big difference to how well dark marks fade.

Please ask your doctor before starting any new skincare while pregnant or breastfeeding. You can share the full ingredient list from each product page with them, and our team can tell you on WhatsApp which products contain ingredients such as salicylic acid, so you can check those first.

Your account is protected by your password, and payments are handled by Stripe, so we never see or store your full card number. Please use a strong password and do not share it. You can read more in our Privacy Policy.

Yes, on the product page of anything you have bought. We publish real reviews from real customers. We only remove reviews that are abusive, misleading or not about the product.