Privacy Policy
This policy explains what personal information Muna Belleza collects when you visit munabelleza.ae or buy from us, why we need it, who we share it with and the choices you have. The short answer: we collect what we need to deliver your order and look after you, and we never sell your data.
Last updated: 23 September 2026. The website is run by Muna Belleza FZ-LLC from the United Arab Emirates, and UAE law applies.
Information you give us
You share personal information with us when you place an order, create an account, message us on WhatsApp, email us, sign up for emails or apply to our affiliate program. Depending on what you do, this can include:
- your name, email address and phone number
- billing and delivery addresses
- your account login details (your password is stored encrypted, and we cannot read it)
- your order history
- anything you choose to tell us in a message, such as your skin type or a photo of a product
Card details: payments are processed by Stripe. Your card number goes directly to Stripe and is never stored on our website or seen by our team.
Information collected automatically
Like most websites, ours records some technical information when you visit, such as your IP address, device and browser type, the pages you view and roughly where you are browsing from, based on your IP address.
Cookies
Cookies are small files saved by your browser. We use them to:
- keep items in your basket and keep you signed in (these are essential, and the shop does not work without them)
- remember your preferences
- understand how the website is used so we can improve it
- measure our advertising, if we run analytics or advertising tools such as Google Analytics or Meta (Facebook and Instagram) ads
You can block or delete cookies in your browser settings. If you block essential cookies, the basket and checkout will not work properly.
How we use your information
- to process, deliver and support your orders
- to send order confirmations, tracking details and service messages
- to answer your questions and give product advice
- to manage your account
- to prevent fraud and keep the website secure
- to improve our website and product range
- to send marketing emails, only if you have agreed to receive them
- to meet our legal and tax obligations
Who we share it with
We do not sell your personal data. We share it only with companies that help us run the shop, and only as much as they need:
- Stripe, to take card payments
- delivery couriers, who need your name, address and phone number to deliver your parcel
- our website hosting and email providers, which store the site and send order emails
- WhatsApp (Meta), when you choose to message us there
- analytics and advertising platforms, if we use them, as described above
- government or legal authorities, only where the law requires it
Some of these providers may store data outside the UAE, for example in the European Union or the United States. We choose established providers and take reasonable steps to keep your data protected wherever it is processed.
Marketing
We only send marketing emails if you have agreed to receive them. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time. Order and delivery emails are not marketing, so you will still receive those.
Affiliate program
If you apply to our Affiliate Program, we use the details you send us to review your application and, if you join, to track referrals and pay commission.
How long we keep it
We keep your information only for as long as we need it: to provide our service, to keep order records required for accounting and tax, and to resolve any disputes. When it is no longer needed, we delete it or make it anonymous.
Your rights
Depending on where you live, you can ask us to:
- give you a copy of the personal data we hold about you
- correct anything that is wrong or out of date
- delete your data, where we are not required to keep it
- stop or limit how we use it, including for marketing
- send your data to you in a portable format
To make a request, email info@munabelleza.ae. We may need to confirm your identity before we act on it.
Children
Our website is not intended for children, and you must be 18 or over to place an order. We do not knowingly collect personal information from children.
Keeping your data secure
The website uses an encrypted HTTPS connection, card payments are handled by Stripe, and access to customer information is limited to people who need it to run the shop. No system is completely secure, but we take reasonable care to protect your information.
Changes to this policy
We may update this policy when our services or the law change. The date at the top shows when it was last updated.
Contact us about privacy
Muna Belleza FZ-LLC, United Arab Emirates. Email info@munabelleza.ae, or see our contact page. Our Terms & Conditions explain the rest of our agreement with you.