Return & Refund Policy
At Muna Belleza, we aim to provide a smooth and worry-free shopping experience across the United Arab Emirates. Please review our policy before placing your order.
Return Eligibility
We accept returns within 7 days of delivery under the following conditions:
- Product must be unused and unopened
- Product must be in original packaging
- Item must be in original condition
- Proof of purchase is required
For hygiene and safety reasons, opened or used skincare products cannot be returned.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Discounted or sale items
- Gift cards
- Free gifts or promotional items
Damaged or Wrong Items
If you receive:
- A damaged product, or
- The wrong item
Please contact us within 12 hours of delivery and provide:
- Order number
- Clear photos or videos of the issue
Once verified, we will offer a free replacement or full refund.
Return Shipping Charges
- Customers pay return shipping for standard returns
- We cover shipping costs only if:
- The product is damaged, or
- The item is incorrect
Original delivery charges are non-refundable (unless it was our mistake)
Refund Process
- Refunds are issued to your original payment method
- Processing time: 7–10 working days after approval
- Processing speed may vary depending on your bank or payment provider
Exchange Policy
We offer exchanges within 7 days of delivery if:
- Item is unused and sealed
- Item is in original packaging
Contact our support team to request an exchange.
Order Cancellation
You can cancel your order only if it has not been shipped.
- Cancel directly from your account (if available), or
- Contact us immediately after placing the order
Once shipped, orders cannot be canceled and must follow the return process.
How to Request a Return or Refund
To start a return or report an issue, contact us:
Please include:
- Order number
- Reason for return
- Photos/videos (if applicable)